Privacy Policy

Information We Collect

When you interact with DuctlessMiniSplitColoradoSprings.com, we may collect the following types of information:

Information You Provide Directly

• Contact information: Your name, phone number, email address, and property address when you request an estimate, submit our contact form, or call us directly.
• Project details: Information about your property type, the service you need (installation, repair, cleaning, maintenance), and any details you share about your HVAC requirements.
• Communication records: The content of emails, phone calls, and text messages you exchange with our team regarding service requests or project coordination.

Information Collected Automatically

• Device and browser information: Your IP address, browser type, operating system, screen resolution, and device type when you visit our website.
• Usage data: Pages visited, time spent on pages, links clicked, and how you arrived at our website (search engine, direct visit, referral).
• Location data: General geographic location based on your IP address, which helps us confirm whether your property falls within our service area.

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To schedule site assessments, prepare estimates, coordinate installations, and provide repair and maintenance services at your property.
• Communication: To respond to your inquiries, provide project updates, send appointment confirmations, and follow up after service completion.
• Service improvement: To understand how visitors use our website so we can improve the user experience, content, and overall service quality.
• Legal compliance: To meet our obligations under local, state, and federal laws, including contractor licensing and permit requirements in El Paso County and the State of Colorado.

We do not use your personal information for automated decision-making or profiling.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Equipment manufacturers: When processing warranty registrations for your installed mini split system, we share the information required by the manufacturer (typically your name, address, and installation date).
• Permit authorities: When your installation requires a building or electrical permit, we submit the necessary application information to El Paso County or the City of Colorado Springs on your behalf.
• Service providers: We may use third-party tools for website hosting, email delivery, and analytics. These providers process data on our behalf and are contractually obligated to protect your information.
• Legal requirements: We may disclose information when required by law, court order, or government regulation.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience:

• Essential cookies: Required for the website to function properly (e.g., remembering your form inputs during a session).
• Analytics cookies: Help us understand how visitors interact with our website, which pages are visited most frequently, and how users navigate between pages. This data is aggregated and does not personally identify you.
• Performance cookies: Help us monitor website performance, loading speeds, and identify any technical issues.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features but will not prevent you from contacting us by phone or email.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal information limited to team members who need it for service delivery
• Secure storage of customer records and project documentation
• Regular review of our data handling practices

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents that may occur.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Customer records: Retained for the duration of the warranty period on your installed equipment, plus any additional period required by Colorado contractor regulations.
• Estimates and inquiries: If you request an estimate but do not proceed with service, we retain your contact information for up to 24 months, after which it is deleted.
• Website analytics: Aggregated analytics data is retained indefinitely. Individual session data is retained for up to 26 months.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to any legal obligations that require us to retain certain records.
• Opt-out: You can opt out of receiving marketing communications from us at any time by contacting us directly.

To exercise any of these rights, contact us using the information provided at the bottom of this page.

Third-Party Links

Our website may contain links to third-party websites, such as equipment manufacturer sites, review platforms, or government permit portals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website before providing your personal information.

Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.

Colorado Privacy Rights

Under the Colorado Privacy Act (CPA), Colorado residents have additional rights regarding their personal data, including the right to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling. We do not sell personal data or engage in targeted advertising or profiling. To exercise your rights under the CPA, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Phone: (719) 600-2339
• Email: info@ductlessminisplitcoloradosprings.com
• Location: 533 N Wahsatch Ave, Colorado Springs, CO 80903
• Website: www.ductlessminisplitcoloradosprings.com