Terms of Service

Acceptance of Terms

By accessing and using the DuctlessMiniSplitColoradoSprings.com website (the “Website”) or engaging our ductless mini split services (the “Services”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please do not use our Website or Services.

These Terms apply to all visitors, users, and customers of the Website and Services. Additional terms may apply to specific services and will be communicated in writing (such as in a service agreement or estimate) before work begins.

Services Description

DuctlessMiniSplitColoradoSprings.com provides ductless mini split HVAC services in Colorado Springs, CO, and the surrounding areas of El Paso County. Our services include:

• Installation: New ductless mini split system installation, including single-zone and multi-zone configurations, wall-mount and ceiling-cassette units, and cold climate heat pump models.
• Repair: Diagnosis and repair of existing ductless mini split systems, including compressor issues, refrigerant leaks, electrical faults, drainage problems, and control board failures.
• Cleaning: Professional deep cleaning of indoor and outdoor mini split units, including coil cleaning, blower wheel disassembly, and drain line flushing.
• Maintenance: Scheduled preventive maintenance including system inspection, filter cleaning/replacement, refrigerant level checks, and performance testing.
• Consultation: On-site assessments to evaluate your property’s heating and cooling requirements, including altitude-adjusted load calculations specific to the Colorado Springs elevation.

The specific scope of work for your project is defined in the written estimate or service agreement provided after an on-site assessment.

Estimates & Pricing

We provide free on-site estimates for all mini split projects. The following terms apply to estimates and pricing:

• Estimates are based on the conditions observed during the on-site assessment and information provided by the customer.
• An estimate is valid for 30 days from the date it is issued unless otherwise noted in writing.
• If site conditions differ from what was observed or disclosed during the assessment (e.g., hidden electrical issues, structural concerns discovered during installation), we will notify you of any additional costs before proceeding with the additional work.
• No additional charges will be applied without your written or verbal approval.
• Price ranges published on our website are general estimates and may not reflect the cost of your specific project. The written estimate you receive after a site assessment is the binding price.

Scheduling & Access

Once you approve an estimate, we will schedule the installation or service at a mutually agreed date and time. To ensure the work proceeds smoothly:

• You must provide reasonable access to the work areas, including interior spaces where indoor units will be installed and exterior areas for condenser placement.
• Work areas should be clear of personal belongings, furniture, and obstructions to the extent practical. We will discuss specific preparation requirements before the scheduled date.
• If you need to reschedule, please notify us at least 24 hours before the appointment. We will work with you to find an alternative date.
• An adult (18 years or older) must be present at the property during the installation or service, or you must provide written authorization for us to access the property.

Payment Terms

• Payment is due upon completion of the work unless a different arrangement has been agreed to in writing.
• For larger installations, we may require a deposit at the time of scheduling. The deposit amount and payment schedule will be clearly stated in your estimate or service agreement.
• We accept major credit cards, checks, and bank transfers. Accepted payment methods will be confirmed before work begins.
• If payment is not received within 30 days of the invoice date, we reserve the right to charge a late fee of 1.5% per month on the outstanding balance, to the extent permitted by Colorado law.

Warranty & Guarantees

Our warranty coverage includes:

• Labor warranty: We warranty our installation and repair workmanship for a period specified in your service agreement (typically 1 year from the date of completion). This covers defects in our work, not normal wear and tear or customer-caused damage.
• Equipment warranty: All new mini split equipment comes with the manufacturer’s warranty. Warranty terms, duration, and coverage vary by brand and model. We will register your equipment warranty on your behalf and provide you with the warranty documentation.
• Warranty exclusions: Warranties do not cover damage resulting from improper use, lack of maintenance, unauthorized modifications, power surges, acts of nature, or operation outside the manufacturer’s recommended parameters.

To make a warranty claim, contact us directly at (719) 600-2339. We will assess the issue and determine whether it falls under our labor warranty or the manufacturer’s equipment warranty.

Permits & Compliance

Many mini split installations in Colorado Springs require building or electrical permits. Our approach to permits:

• We identify permit requirements during the site assessment and include any permit fees in your estimate.
• We handle permit application and coordination with El Paso County or City of Colorado Springs building departments on your behalf.
• All work is performed in compliance with applicable local building codes, electrical codes, and state of Colorado contractor regulations.
• If an inspection is required by the permitting authority, we coordinate the scheduling and are present for the inspection.

Cancellation & Rescheduling

• Before work begins: You may cancel your project at any time before work begins. If a deposit has been paid, it will be refunded in full provided cancellation occurs at least 48 hours before the scheduled start date.
• After work begins: If you need to cancel after work has commenced, you are responsible for the cost of labor and materials already expended. We will provide a detailed accounting of these costs.
• Rescheduling: We understand schedules change. Please provide at least 24 hours’ notice for rescheduling requests. We will make every effort to accommodate your preferred date.
• Weather delays: Outdoor work may be delayed due to severe weather conditions. Weather-related delays do not incur additional charges, and we will reschedule as soon as conditions permit.

Customer Responsibilities

To help us deliver the best possible service, we ask that you:

• Provide accurate information about your property, existing HVAC systems, electrical setup, and any known issues during the site assessment.
• Disclose any HOA restrictions, building rules, or neighbor agreements that may affect outdoor unit placement or installation scheduling.
• Ensure pets are secured and away from work areas during installation or service visits.
• Follow the recommended maintenance schedule for your installed system to preserve equipment performance and warranty coverage.
• Contact us promptly if you notice any issues with your system after installation or service, rather than attempting repairs yourself or hiring a third party, which may void the warranty.

Intellectual Property

All content on the DuctlessMiniSplitColoradoSprings.com website — including text, graphics, logos, images, icons, and the overall design — is the property of DuctlessMiniSplitColoradoSprings.com and is protected by United States copyright and intellectual property laws. You may not:

• Copy, reproduce, distribute, or republish any website content without our written permission.
• Use our name, logo, or branding in any way that implies endorsement or affiliation without authorization.
• Scrape, data-mine, or use automated tools to extract content from our website.

You may share links to our website pages for personal, non-commercial purposes.

Limitation of Liability

To the maximum extent permitted by Colorado law:

• Our total liability for any claim arising from our Services shall not exceed the amount you paid for the specific service that gave rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, lost profits, or property damage beyond the direct scope of our work.
• We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, supply chain disruptions, utility outages, or government actions.

Dispute Resolution

If a dispute arises regarding our Services or these Terms:

• Direct resolution: We encourage you to contact us first so we can attempt to resolve the issue directly. Most concerns can be addressed through open communication.
• Mediation: If direct resolution is not successful, both parties agree to attempt mediation through a mutually agreed mediator in El Paso County, Colorado, before pursuing legal action.
• Legal proceedings: If mediation does not resolve the dispute, either party may pursue legal remedies. Any legal action shall be brought in the courts of El Paso County, Colorado.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal proceedings related to these Terms shall be conducted in the state or federal courts located in El Paso County, Colorado, and you consent to the jurisdiction of such courts.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting to this website. The “Effective Date” at the top of this page indicates when the Terms were last updated. Your continued use of our Website or Services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Phone: (719) 600-2339
• Email: info@ductlessminisplitcoloradosprings.com
• Location: 533 N Wahsatch Ave, Colorado Springs, CO 80903
• Website: www.ductlessminisplitcoloradosprings.com